Privacy policy

Privacy Policy

Last updated: June 19, 2025

This website is operated by Masonic Mugs ("we", "us", "our"). We operate this store and website, including all related features, tools, content, and services (collectively, the "Services") to provide you with a curated shopping experience. We use Shopify as our e-commerce platform to power our store and enable the delivery of these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or interact with our Services. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters relating to your personal information.

Please read this policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on your interactions with us and applicable laws:

  • Contact details: name, email, phone number, billing and shipping address
  • Payment information: card details, transaction data
  • Account information: login credentials, preferences
  • Order history: items viewed, purchased, returned, or exchanged
  • Customer communications: messages or enquiries sent to us
  • Device data: IP address, browser, device ID
  • Usage data: pages viewed, time on site, clicks, and interactions

2. How We Collect Your Information

We collect personal information from the following sources:

  • Directly from you (e.g. when placing an order, creating an account, contacting support)
  • Automatically through the Services using cookies or similar technology
  • From third-party providers (e.g. payment processors, analytics platforms, Shopify)
  • From marketing or business partners

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and personalise the Services
  • To fulfil orders, process payments, handle returns
  • To improve the site and customer experience
  • To send service messages and marketing emails (with consent)
  • To prevent fraud and ensure security
  • To comply with legal requirements

4. How We Share Your Information

We may share your information with:

  • Shopify, to power and support the store
  • Payment processors and shipping providers
  • Marketing partners (for personalised advertising, if permitted)
  • Affiliates, business successors, legal authorities where required

5. Relationship with Shopify

We use Shopify to host and manage our online store. Shopify may process your personal data to provide and enhance the platform, and may act as an independent data controller. To understand how Shopify uses your data, please visit the Shopify Consumer Privacy Policy.

6. Children's Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us to have it deleted.

7. Your Rights

Depending on your location, you may have rights under privacy laws including to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Object to or restrict processing
  • Withdraw consent
  • Opt out of targeted advertising or data sharing

You may exercise these rights by contacting us (see contact section below). Shopify provides additional rights options through its Privacy Portal.

8. Retention and Security

We retain your information as long as necessary to provide the Services, comply with laws, and resolve disputes. While we use appropriate safeguards, no online platform is 100% secure.

9. International Transfers

Your data may be processed outside of your country, including in the US or Canada, where Shopify is headquartered. We rely on recognised legal mechanisms to protect such transfers, such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates to this page with a new "Last updated" date.

11. Contact Us

If you have any questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact us:

Trade Name: Masonic Mugs
Email: sales@masonicmugs.com
Phone: +44 7538 538530
Address: 5 Tree Close, Tilehurst, Reading, RG30 4TG, United Kingdom