Returns Form
Returns & Replacements
At Masonic Mugs, we stand by the quality of our products. All items are made to order, and we want you to be fully satisfied with your purchase.
If your item arrives damaged, faulty, or incorrect, please use this form to request a replacement or refund.
We are a UK-based business and will respond to all returns requests within 2 working days. You can also contact us directly at:
📧 Email: customerservice@masonicmugs.com
📍 Address: Masonic Mugs, 5 Tree Close, Reading, Berkshire, United Kingdom