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Masonic Mugs - Stone Selection Strategy - Mark Masonry

Masonic Mugs - Stone Selection Strategy - Mark Masonry

£14.99
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Return policy

This policy is issued by Build My Channel Limited trading as Masonic Mugs. We want you to be happy with your purchase. If there's a problem with your order, we’re here to help.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or with the wrong personalisation, contact us within 14 days of delivery. Email sales@masonicmugs.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

We will offer a replacement or refund where appropriate. You do not need to return the faulty item.

Other Return Requests

Because each item is made to order, we can’t accept returns if:

  • You chose the wrong size, colour, or personalisation
  • You changed your mind after production has started
  • More than 28 days have passed since delivery

Please double-check all details before completing your order. You may request changes within 2 hours of placing it.

Shipping

This Shipping Policy is issued by Build My Channel Limited trading as Masonic Mugs.

Dispatch Times

We aim to dispatch all orders within 7 working days of receiving your order.

Personalised items may take longer due to the customisation process. If we expect a delay, we will notify you by email.

Delivery Estimates (from dispatch)

  • United Kingdom: 3–4 working days
  • European Union: 3–4 working days
  • United States: 3–4 working days

All delivery times are estimates and may vary due to courier delays, customs processing, or other factors beyond our control.

Shipping Confirmation and Tracking

We use reliable courier services and will provide tracking details via email once your order has shipped.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at sales@masonicmugs.com with your order number. We’ll investigate and update you as soon as possible.

Incorrect Delivery Information

Please ensure your delivery address is correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Secure Payment

We take your security seriously.

Our store uses industry-standard encryption and secure payment gateways to protect your personal and payment information. All transactions are processed through trusted providers, including Shopify Payments, PayPal, Apple Pay, Google Pay, and major credit and debit cards.

We never store your card details, and your information is protected by SSL (Secure Socket Layer) technology throughout the checkout process.

Shop with confidence — your data is safe with us.

Bulk Buying

Buying for a Lodge or event? We offer discounts on bulk orders.

Whether you’re ordering for Festive Boards, installation nights, or gifts for your Brethren, we can help. Discounts are available on larger quantities of mugs, accessories, and apparel.

To request a quote or discuss your needs, please contact us using the form on our Contact page or email: sales@masonicmugs.com


We’re happy to personalise bulk orders and work with you on custom designs.

Shop with confidence — your data is safe with us.

This humorous illustration depicts construction workers selecting stones, with the text highlighting the importance of careful preparation and reading instructions. The cartoon shows four workers in different colored hard hats and work attire, each holding a stone block. The workers are arranged in a progression, suggesting a learning process or improvement over time. The rightmost worker, standing tall, represents someone who has successfully chosen the right stone by thoroughly reading the "working tools lecture". The image uses a comic-style drawing with exaggerated facial expressions to convey a sense of achievement and humor. The stones are shown in varying sizes and positions, creating a visual metaphor for problem-solving and careful selection. The color palette of the workers' clothing and hard hats adds visual interest and helps distinguish each character. The text emphasizes the value of preparation, study, and paying attention to details in a work environment. The illustration cleverly uses visual storytelling to communicate a message about the benefits of being thorough and informed. Overall, the image is a lighthearted take on workplace efficiency and the rewards of diligence.

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